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How We Handle Your Account Information

We collect what's needed to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account verificationPayment processingSecurity measuresUser rightsContact access
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DATA REQUESTS

How to Reach Us About Privacy

If you want to see what data we hold, correct something that's wrong, or ask us to delete your account information, contact our support team through any of the channels below. We'll walk you through the process and respond within a reasonable timeframe.

Live chat Open the chat bubble in the bottom corner of any page and tell the agent you're asking about privacy or data access.
Email desk Send your data request or privacy question to the support email listed in your account dashboard. Include your registered mobile number so we can verify ownership and reply to the right person with the information you need.
Account settings Sign in, head to account settings, and look for the privacy section where you can review what information we've collected, update contact details, or submit a formal data request that goes straight to our compliance queue.
SECURITY MEASURES

How We Protect Your Information

We encrypt payment data when you send a bKash or Nagad deposit, store passwords as hashed values, and log every account action so we can spot unusual activity. Session tokens expire after a period of inactivity, and two-factor codes protect withdrawals over certain thresholds. These layers keep your account secure while letting you move through the lobby without friction.

Encrypted transfers

Every bKash, Nagad and Rocket transaction passes through an encrypted channel so payment details stay private between your wallet app, our gateway and your account. We never store your wallet PIN or full card numbers on our servers.

Cookie use

We place session cookies to keep you signed in, preference cookies to remember your language choice, and analytics cookies to measure lobby traffic. You can review and clear cookies in your browser settings whenever you choose.

Access controls

Only authorized staff can view account records, and every lookup is logged. We enforce role-based permissions so payment processors see transaction data but not your full profile, and support agents see contact details but not withdrawal history unless you open…

Data retention

We keep your account information as long as your profile is active, plus the period required by financial record-keeping rules. After that window closes, we either delete the data or strip out identifiers so it becomes anonymous aggregate statistics.

Privacy Questions We Hear Most

We collect your mobile number, email address, payment details for bKash, Nagad or Rocket, date of birth for age verification, and device information like IP address and browser type so we can process deposits, verify withdrawals and secure your account.

Yes. Contact support through live chat or email, verify your account ownership, and we'll send you a copy of the personal information we've stored, including transaction history, session logs and communication records, within a reasonable timeframe.

Sign in, go to account settings, and submit a deletion request, or reach out to support directly. We'll close your account, clear your balance if any remains, and delete or anonymize your data after the required retention period ends.

We share data only with payment processors to complete bKash, Nagad and Rocket transactions, and where local law and eligible regions require disclosure. We do not sell your personal information to advertisers or marketing companies.

We use session cookies to keep you signed in, preference cookies for language settings, and analytics cookies to measure traffic. You can disable cookies in your browser, though some features like auto-login and saved filters may stop working.

We retain your data while your account is active, plus the period required by financial record-keeping rules in applicable jurisdictions. Once that window closes, we delete personal identifiers or anonymize the records so they become aggregate statistics.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.